GFS-SHEAR COCA COLA FREESTYLE DISPENSER User Manual Users Manual The Coca-Cola Company

The Coca-Cola Company COCA COLA FREESTYLE DISPENSER

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TABLE OF CONTENTS
Daily Tasks (continued)
Coca-Cola Freestyle Dispenser
Introduction .......................................... 3 – 4
Change a Cartridge ........................ 11 – 12
Power the Dispenser On/Off...................... 5
Check and Change High
Fructose Corn Syrup (HFCS 65) .............. 13
Weekly Tasks
123456
Pour a Beverage ........................................ 6
Clean NNS Compartment
and Connector ........................................ 19
Clean Ice Chute ...................................... 20
Monthly Tasks
Check Non-Nutritive
Sweetener Blend (NNS)............................ 14
Clean Ice Bin ............................................ 21
Use the ADA Interface ................................ 7
Change Non-Nutritive
Sweetener Blend (NNS)............................ 15
Lock the Dispenser .................................. 22
Unlock the Dispenser .............................. 23
Daily Tasks
Conduct a Taste Test .................................. 8
Manager Tasks
COCA-COLA F R EESTYLE DISPENSER CREW GUIDE
Coca-Cola Freestyle Dispenser
Overview and Use
Preparing for Daily Cleaning Tasks ........ 16
Troubleshooting
Check and Refill Ice .................................. 9
Clean Nozzle ............................................ 17
Troubleshooting ................................ 24 – 26
Check Cartridge Level ............................ 10
Clean Ice Lever, Cup Rest,
Drip Tray and Exterior Surfaces .............. 18
Frequently Asked Questions (FAQ’s)
FAQ’s .......................................................... 27
Coca-Cola Freestyle Dispenser Overview and Use | Introduction
Pour Button
Nozzle
10
Freestyle Dispenser: Exterior
Upper Door
11
Status Indicator Light
Pour Button
Nozzle
Ice Lever
Drip Tray
Cup Rest
Ice Lever
RFID Reader
Drip Tray
Cup Rest
RFID Reader
ADA Interface
ADA Interface
COCA-COLA F R EESTYLE DISPENSER CREW GUIDE
Touch Screen
Ice Bin Lid
12
13
Lower Door
Manual Door Release
Coca-Cola Freestyle Dispenser Overview and Use | Introduction
Backroom Components
Interior Components
Manual On/Off Switch
Water Filtration System
Carbon Dioxide (CO2) Gauge
Double Cartridge Slot
RFID Tag
Single Cartridge Slot
Cartridge Storage
10
NNS Storage
11
BIB Pump
COCA-COLA F R EESTYLE DISPENSER CREW GUIDE
Upper Door Release Latch
Water Booster
123456
Cartridge Seal
Cartridge Cap
Non-Nutritive Sweetener Blend (NNS)
HFCS 65
12
Coca-Cola Freestyle Dispenser Overview and Use | power the dispenser on/off
CAUTION: DO NOT power on or off the Coca-Cola Freestyle dispenser unless told to do so in this guide, or by a Coca-Cola technician.
Open the lower door
in one of 3 ways.
Scan a cartridge
over the RFID Reader.
Scan a Manager Key Card
over the RFID Reader.
CAUTION:
Only use this method if the door
cannot be opened by scanning
a cartridge or Manager Key Card
over the RFID Reader.
Insert a long, thin, sturdy tool
(such as an Allen wrench)
in the small hole at the
bottom of the lower door.
Lower door opens.
Press the upper door
release button.
COCA-COLA F R EESTYLE DISPENSER CREW GUIDE
Locate and press the
power button “on” or
“off” as applicable.
Close door securely.
Coca-Cola Freestyle Dispenser Overview and Use | pour a beverage
This screen appears when
unit has not been used for
a period of time.
To choose a beverage,
touch the screen anywhere.
Place cup against ice lever
and push to dispense ice.
Coca-Cola recommends
1/3 cup of ice.
This screen appears
when the screen is touched
or the ice lever is pressed.
Minute
Maid
LEMONADE
Light
WATER
This screen appears
when a specific
brand is selected.
Pulsing lighted
ring on the screen
indicates selected
beverage choice.
To change beverage
selection, touch the
back button.
Pulsing lighted
POUR button
indicates ready
to pour.
Touch beverage
brand / flavor.
Note: touch screen will
reset after 8 seconds if
a drink is not poured.
COCA-COLA F R EESTYLE DISPENSER CREW GUIDE
Touch screen to begin.
Pour a Beverage
Press and hold
POUR button to
dispense drink.
Touch secondary
flavor (if desired).
Release POUR
button when
desired fill level
is reached.
Coca-Cola Freestyle Dispenser Overview and Use | use the ada interface
The ADA interface allows people with disabilities (such
as those in wheelchairs) to use the Coca-Cola Freestyle
dispenser without having to reach the touch screen.
There are three buttons on the ADA Interface.
Left Arrow
Enter/Pour Button
Minute
Maid
Right Arrow
Light
WATER
To begin, press the Enter/Pour
button to show the ADA screen.
Place cup against ice lever
and push to dispense ice.
Coca-Cola recommends
1/3 cup of ice.
Minute
Maid
Light
WATER
Use the Left Arrow
and
Right Arrow
buttons to scroll
through available brands. A ring
will appear around the active brand.
Press the Enter/Pour
to make a selection.
The pulsing lighted
Enter/Pour button
indicates ready to pour.
button
COCA-COLA F R EESTYLE DISPENSER CREW GUIDE
Use the Left
and Right Arrow
Buttons to scroll
through the available brand flavors. Press the Enter/Pour
Button
to make a selection.
To leave the ADA interface, use the Arrow Buttons
to navigate to the Exit Button , then press the
Enter/Pour Button
(or touch the Exit Button on screen).
To go back a screen, use the Arrow Buttons
to
navigate to the Back Button , then press the Menu
Button
(or touch the Back Button on screen).
Press and hold the
Enter/Pour button to
dispense drink.
Release the Enter/Pour
button when desired fill
level is reached.
daily tasks | conduct a taste test
Fill a cup with 8 ounces of the
same flavor carbonated soft
drink — again without ice —
and taste.
Is the drink cold?
To perform a taste test
before serving customers,
fill a cup with 8 ounces of
a carbonated soft drink —
without ice — and discard.
Does it taste right?
Minute
Maid
LEMONADE
Repeat steps 1 and 2 for
the three main brands
offered on the dispenser:
Coca-Cola, Diet Coke
and Sprite.
If the soft drink is warm, flat
or has an off-taste or odor,
refer to “Troubleshooting”
on page 25 of this guide
for assistance.
Light
Minute
Maid
WATER
LEMONADE
Troubleshooting
Light
Minute
Maid
WATER
LEMONADE
COCA-COLA F R EESTYLE DISPENSER CREW GUIDE
Is it carbonated?
Light
WATER
daily tasks | check and refill ice
Check Ice Level
Refill Ice
CAUTION:
CAUTION:
If there is an ice maker on top of the
Coca-Cola Freestyle dispenser, follow
established procedures for checking
the ice level.
Follow store safety
procedures when lifting
anything heavy, like ice.
Fill a bucket with ice.
CAUTION:
Stand on a step stool to reach,
lift and remove ice bin lid.
Check to see if ice is in full
contact with the cold plate at
the bottom of the ice bin, and
the ice bin is at least 1/3 full.
COCA-COLA F R EESTYLE DISPENSER CREW GUIDE
Large chunks can
damage the Coca-Cola
Freestyle dispenser.
Stand on a step stool to reach,
lift and remove ice bin lid.
Full
2/3
1/3
Pour ice into ice bin;
repeat as needed to fill bin.
Replace ice bin lid.
daily tasks | check cartridge level
Touch the Coca-Cola brand
image on the screen.
Minute
Maid
Touch the three (3) areas of the
Coca-Cola image in the order
shown to access“Crew Mode”
on the touch screen.
Light
LEMONADE
COCA-COLA F R EESTYLE DISPENSER CREW GUIDE
WATER
Check cartridge gauge levels.
Operating System
HFCS
Open
Water
Open
Grape
Orange
CokeB
DietCokeB
Strawberry
VaultA
Open
SpriteB
Fanta
VaultB
User Interface
Open
SpriteA
BarqsB
Lighting
NNS
CFDietCokeB
BarqsA
Open
CokeZeroB
CFDietCokeA
PibbB
Antifoam
Switches and
Locks
CokeZeroA
PibbA
Service Menu
Product
Agitation
DietCokeA
Vanilla
Fruitpunch
CokeA
HCB
Lime
Cherry
Carb Water
Open
HCA
Lemon
Raspberry
Ice
Open
Peach
System Configuration
Open
MMlemonade MMlemonade
Dansani
TeaBaseA
TeaBaseB
PoweradeA
PoweradeB
PoweradeOpt
PoweradeOpt
User Mode: Crew
High / Full
Half-Empty
Very Low
Empty / Sold Out
No Cartridge
Consumer View
10
10
daily tasks | change a cartridge
Scan cartridge with RFID
tag facing the RFID reader
on the upper door.
CAUTION:
Lower door will
release open.
Empty cartridge will
come out partially.
Remove the cartridge.
Use an approved sanitizer
solution and a clean cloth to
clean the overflow area.
Find cartridge to change.
All empty cartridges are
red; the one just scanned
will flash red for 10 seconds.
Inspect the cartridge
overflow area for any
excess drips or fluid.
Open cartridge slot door
(door pulls down).
COCA-COLA F R EESTYLE DISPENSER CREW GUIDE
Place the empty cartridges
in a storage box.
Empty cartridges will be picked up
by a courier each week and returned
to Coca-Cola for recycling.
11
daily tasks | change a cartridge (continued)
Remove cap from
new cartridge.
Remove paper seal from
the new cartridge by
grabbing the tab and
peeling back.
10
Insert cartridge in the slot with the RFID tag facing in.
The label on the side of the cartridge should be
facing up. Gently push the cartridge until the slot
door is engaged.
CAUTION:
Do not force or push
the cartridge once the
slot door is engaged.
RFID Tag
11
Close the slot door to push the cartridge
in the rest of the way. The light on the slot
will turn solid green if installed correctly.
12
Cartridge Front
If more cartridges need to be
replaced, scan the next cartridge
over the RFID reader. The slot for the
scanned cartridge will blink.
Solid Red
Scan
Flashing Red
Solid Green
Empty cartridges.
Choose a cartridge
to replace and scan
a new cartridge.
Find the slot
and change
cartridges.
Cartridge installed
correctly.
CAUTION:
If the light does not turn solid green, refer
to page 24 in the “Troubleshooting”
section for additional information.
COCA-COLA F R EESTYLE DISPENSER CREW GUIDE
Cartridge Back
Close the lower door when finished.
13
If the contents of a cartridge
get on your hands, wash them
right away to prevent staining.
If the contents of a cartridge
spill on the floor or inside of the
Coca-Cola Freestyle dispenser,
clean the areas right away.
12
daily tasks | check and change hfcs 65
Check HFCS 65
Change HFCS 65
Lift the HFCS 65 box to see
how much product is left.
Hold a cloth beneath the connector
to catch any spills. Turn connector
counter-clockwise to loosen.
Remove connector
from the HFCS 65 box.
Remove the empty HFCS 65
box from the rack.
WARM
COCA-COLA F R EESTYLE DISPENSER CREW GUIDE
Rinse the connector in
a cup of warm water.
Open the box and
pull out the fitment.
CAUTION:
Place new box of
HFCS 65 on rack.
Do not use
sharp objects
to open the box.
Attach the connector
to the fitment and turn
clockwise to tighten.
13
daily tasks | check non-nutritive sweetener blend (nns)
123 456
123 456
Open the lower door by
scanning a cartridge or
a Manager Key Card
over the RFID reader.
Pull down front door of NNS
compartment, slide tray out.
Locate NNS
compartment.
12 34 56
123 456
Release lever from right to left.
123 456
COCA-COLA F R EESTYLE DISPENSER CREW GUIDE
Lift NNS box and feel
bag inside to determine
product level.
14
daily tasks | change non-nutritive sweetener blend (nns)
Open the
lower door by
scanning a
cartridge or a
Manager Key
Card over the
RFID reader.
123 456
123 456
123 456
123 456
246810
Pull down front door
of NNS compartment,
slide tray out.
Release lever
from right to left.
Remove empty
NNS package.
123 456
123 456
123 456
123 456
246810
123 456
If prompted on the
touch screen, enter
the six digit code
from the top of the
new NNS box.
246810
246810
COCA-COLA F R EESTYLE DISPENSER CREW GUIDE
246810
Use an approved
sanitizer solution and a
clean cloth to clean the
connector area on the
compartment door.
Remove cap
from the new
NNS package.
Place box in the compartment with the
arrows on the package facing down.
Attach the NNS
connector into
the fitting.
10
Move lever from
the left to the
right to secure.
11
Slide the tray back into
the compartment.
Lift up the door to close.
Close the lower door
when finished.
15
daily tasks | preparing for daily cleaning tasks
CAUTION:
DO NOT use bleach,
dish detergent, or any
unapproved chemicals!
KSaAniYtiz-5
er
Prepare a 100ppm chlorine
sanitizer solution for daily
cleaning tasks.
TIP:
Kay-5 Sanitizer, cleaning brush
and replacement nozzle can be
ordered by calling 1-888-538-2653.
DO NOT use scouring pads, steel
wool or any abrasive material.
It will scratch the surface and
result in rusting/pitting.
KAY-5
Coca-Cola recommends Kay-5ÂŽ
Sanitizer, or a comparable
food-grade chlorine sanitizer.
Sanitizer
If using Kay-5 brand, add 1 oz.
packets of Kay-5 to 2.5 gallons
of clean warm water in a clean,
5-gallon bucket.
COCA-COLA F R EESTYLE DISPENSER CREW GUIDE
DO NOT soak any
parts overnight.
DO NOT use paper towels.
They may break apart
and clog the drain.
CAUTION:
When using a chlorinated
detergent other than Kay-5,
follow the instructions to
produce a 100ppm chlorine
sanitizer solution.
DO NOT pour hot liquids
(>125˚F–51.6˚C)
into the drain.
HOT
16
daily tasks | clean nozzle
Place the nozzle in a
clean sink and rinse with
warm, drinkable water.
Place the nozzle in
the prepared
sanitizer solution.
WARM
Locate the nozzle.
Using a cloth to protect fingers
twist nozzle counter-clockwise,
and then pull down to remove.
Use a clean brush or cloth and the
rest of the sanitizer solution to wipe
underneath the valve where the
nozzle connects (A), as well as the
chrome cover (B) of the nozzle area.
Allow the nozzle to air
dry. Use a cloth to put
the nozzle back in place,
and then turn clockwise
to lock.
Conduct a taste test by following
the steps outlined on the “Conduct
a Taste Test” page 8.
If drink taste is
satisfactory, the
nozzle cleaning
task is complete.
15
Soak the nozzle in
the sanitizer solution
for 15 minutes.
CAUTION:
DO NOT soak
nozzle overnight.
Scrub the nozzle using
the brush shown.
COCA-COLA F R EESTYLE DISPENSER CREW GUIDE
If an off-taste is
noted, refer to
“Troubleshooting”on
pages 25-26 of this
guide for assistance.
Troubleshooting
17
daily tasks | clean Ice Lever, Cup Rest, Drip Tray and Exterior Surfaces
Using a clean cloth and
approved sanitizer
solution, wash the ice
lever and allow solution
to run down the drain.
Remove the cup rest.
Ensure the drain
empties properly.
Wash the cup rest in a
sink using an approved
sanitizing solution.
Wash the drip tray using a
clean cloth and an approved
sanitizing solution. Rinse and
allow sanitizing solution to run
down the drain.
Replace the cup
rest in the drip tray.
Check the cup rest
periodically throughout
the day and clean
as needed.
COCA-COLA F R EESTYLE DISPENSER CREW GUIDE
Using a clean cloth and approved
sanitizer solution, wipe all exterior surfaces,
including upper and lower cabinet doors,
touch screen, and ADA interface area.
18
weekly tasks | clean NNS Compartment and connector
This cleaning task
should be completed
on a weekly basis.
123 456
Use a clean cloth and
sanitizer solution to clean
the NNS compartment.
123 456
123 456
Use a clean cloth and
sanitizer solution to clean
the NNS connector.
123 456
123 456
COCA-COLA F R EESTYLE DISPENSER CREW GUIDE
123 456
Remove the NNS box
from compartment.
Refer to “Change Non
Nutritive Sweetener
Blend (NNS)” on page
19 for instructions.
123 456
This task should also be
done whenever you
notice crystals forming
on the NNS connector.
Return the NNS box to the
compartment and reconnect it.
Refer to “Change Non Nutritive
Sweetener Blend (NNS)” on page
15 for instructions.
19
weekly tasks | clean ice chute
CAUTION:
If there is an ice maker on top of the
Coca-Cola Freestyle dispenser, follow
established procedures for cleaning
the ice bin.
Ice Chute Body
Upper Ice Chute
Lower Ice Chute
Turn off power to the dispenser.
Unplug the unit.
To make sure that no mechanical
parts move during cleaning.
Wash upper and
lower chute with
sanitizing solution.
Use a clean, sanitized
towel or cloth to wipe the
ice chute body area.
CAUTION:
DO NOT use paper towels.
They may break apart and
clog the ice bin.
Reinstall the upper ice
chute by pushing up and
into the ice chute body
until a click sound is made.
Reinstall the lower ice chute
by pushing up and into the
bottom of the upper ice chute
until a click sound is made.
Remove the lower chute by carefully
pulling on the front lip of the lower chute.
It should disengage and pull forward.
Remove the upper chute by carefully
pulling on the upper lip of the upper chute.
It should disengage and pull forward.
COCA-COLA F R EESTYLE DISPENSER CREW GUIDE
Refer to “Power the Dispenser
On/Off” on page 5 for instructions.
Plug the unit back in to the
electrical outlet.
Turn on power to
the dispenser.
Test to ensure the dispenser
is operating properly.
Refer to “Power the Dispenser On/Off”
on page 5 for instructions.
20
monthly tasks | clean ice bin
Remove the ice bin lid.
CAUTION:
If there is an ice maker on top of the
Coca-Cola Freestyle dispenser, follow
established procedures for cleaning
the ice bin.
Empty the ice bin by
pressing the ice lever and
dispensing ice out the chute
until the ice bin is empty.
Turn off power to the dispenser.
Refer to “Power the Dispenser
On/Off” on page 5 for instructions.
Unplug the unit.
To make sure that no mechanical
parts move during cleaning.
Rinse the inside of the ice
bin with warm water until
all ice pieces are gone.
Soak a clean cloth or towel
in warm sanitizer solution
and then wipe the insides
of the ice bin.
Rinse the ice bin thoroughly
with clean water.
Allow the ice bin to air dry
before refilling with ice.
Refill the unit with ice.
Refer to “Check and Refill Ice”
on page 9 for instructions.
COCA-COLA F R EESTYLE DISPENSER CREW GUIDE
It is recommended that this
task be completed when the
ice level is already low, so
there isn’t much in the bin to
empty out.
WARM
10
Plug the unit back in to
the electrical outlet.
Turn on power to
the dispenser.
CAUTION:
DO NOT use paper towels.
They may break apart and
clog the ice bin.
Refer to “Power the
Dispenser On/Off” on page 5
for instructions.
Replace the ice bin lid.
21
manager tasks | lock the dispenser
Managers can lock the
Coca-Cola Freestyle dispenser
to prevent drinks from being
poured without having to
manually power off the unit.
Touch the Coca-Cola brand
image on the screen.
Touch the three (3) areas of the
Coca-Cola image in the order
shown to access “Crew Mode”
on the touch screen.
NOTE:
Minute
Maid
Light
LEMONADE
WATER
Enter
User Mode: Manager
Operating System
HFCS
Open
Water
Open
Grape
Ice
Open
Peach
System Configuration
Carb Water
Open
HCA
CokeA
HCB
CokeB
DietCokeA
DietCokeB
Lock Dispenser
Service Menu
Product
Agitation
Operating System
Switches and
Locks
CokeZeroA
CokeZeroB
CFDietCokeA
CFDietCokeB
Lighting
User Interface
HFCS
Water
System Configuration
Ice
Lemon
Raspberry
Lime
Cherry
Fruitpunch
Vanilla
PibbA
Strawberry
PibbB
Antifoam
Open
BarqsA
Product
Agitation
VaultA
Open
SpriteA
Open
SpriteB
Fanta
VaultB
Lighting
User Interface
Choose Logging Target Location
Manager Access
Open
Open
Enter the Password to access
Manager Interface:
Open
Open
Open
CokeA
CokeB
CokeZeroA
Dansani
TeaBaseA
TeaBaseB
PoweradeA
PoweradeB
PoweradeOpt
PoweradeOpt
Grape
Peach
HCA
HCB
User Mode: Manager
Cancel
—
Orange
Lemon
’
Raspberry
Lime
Cherry
DietCokeA
DietCokeB
Vanilla
Fruitpunch
Open
CFDietCokeA
CFDietCokeB
SpriteA
Treat NNS
as Super
pump
PibbA
Strawberry
PibbB
Antifoam
Open
BarqsA
VaultA
BarqsB
SpriteB
VaultB
Fanta
Open
MMlemonade MMlemonade
Dansani
TeaBaseA
TeaBaseB
PoweradeA
PoweradeB
PoweradeOpt
PoweradeOpt
User Mode: Manager
Open
You are in Lock Dispenser mode. Please press
“Login” button to unlock the system.
Login
Consumer View
Touch the Current Mode area
at the bottom of the screen and
select Manager Mode.
NNS
Revert
C to Default
D Image A
Lock Dispenser
Virtual Keypad
CokeZeroB
Recycle RFID Tag
Enter
Tech ID:
MMlemonade MMlemonade
Switches and
Locks
Display Module Parameters
NNS
BarqsB
Service Menu
Date and Time
Carb Water
Work order Number:
Orange
The dispenser will
remained locked until
unlocked by a manager.
Service Menu
COCA-COLA F R EESTYLE DISPENSER CREW GUIDE
If you have lost the Manager
Password provided during
installation, please call
1-888-538-2653 for assistance.
Using the Virtual Keypad, enter the
Manager password provided for
your location, and then press Enter.
Consumer View
Touch Service Menu,
then select Lock Dispenser.
NOTE:
If the screen is touched
during Lock Dispenser mode,
a warning will appear.
22
manager tasks | UNlock the dispenser
NOTE:
If the screen is touched
during Lock Dispenser mode,
a warning will appear.
User Mode: Crew
Unlock Dispenser
Operating System
HFCS
Water
System Configuration
Ice
Service Menu
Operating System
Date and Time
Carb Water
Product
Agitation
Switches and
Locks
Lighting
User Interface
HFCS
Water
System Configuration
Ice
Carb Water
Display Module Parameters
Open
Enter the Password to access
Manager Interface:
Open
Open
Open
CokeA
CokeB
CokeZeroA
Grape
Peach
HCA
HCB
DietCokeA
DietCokeB
Work order Number:
Login
Cancel
CokeZeroB
NNS
Open
Revert
C to Default
D Image A
CFDietCokeA
CFDietCokeB
SpriteA
Treat NNS
as Super
pump
—
Orange
Lemon
’
Raspberry
Lime
Cherry
Fruitpunch
Vanilla
PibbA
Strawberry
PibbB
Antifoam
Open
BarqsA
VaultA
BarqsB
Touch Login.
Open
SpriteB
VaultB
Fanta
Open
Open
MMlemonade MMlemonade
Dansani
Open
Grape
Open
Peach
TeaBaseA
TeaBaseB
Orange
Open
HCA
Lemon
PoweradeA
PoweradeB
PoweradeOpt
PoweradeOpt
Raspberry
CokeA
CokeB
HCB
CokeZeroA
CokeZeroB
NNS
Open
DietCokeA
DietCokeB
CFDietCokeA
CFDietCokeB
Open
SpriteA
Open
SpriteB
MMlemonade MMlemonade
Lime
Cherry
Fruitpunch
Vanilla
PibbA
Strawberry
PibbB
Antifoam
Open
BarqsA
VaultA
BarqsB
VaultB
Fanta
Dansani
TeaBaseA
TeaBaseB
PoweradeA
PoweradeB
PoweradeOpt
PoweradeOpt
User Mode: Manager
User Interface
Unlock Dispenser
Virtual Keypad
Lighting
Recycle RFID Tag
Enter
Tech ID:
Switches and
Locks
Choose Logging Target Location
Manager Access
You are in Lock Dispenser mode. Please press
“Login” button to unlock the system.
Service Menu
Product
Agitation
Using the Virtual Keypad, enter the
Manager password provided for
your location, and then press Enter.
Consumer View
Touch Service Menu,
then select Unlock Dispenser.
User Mode: Crew
Consumer View
COCA-COLA F R EESTYLE DISPENSER CREW GUIDE
Service Menu
Enter
To return to Crew Mode, touch
Manager Mode and select
Crew Mode from the menu.
23
troubleshooting
Accessing the
Crew Interface
If you have a problem with the
Coca-Cola Freestyle dispenser,
first use the troubleshooting steps in
this guide to try to fix the problem.
If you are unable to fix the problem
yourself, call 1-888-538-2653
for assistance.
Minute
Maid
Light
Enter Crew Mode to check cartridge
levels by touching the “triangle” on
the Coke screen.
WATER
Refer to “Check Cartridge Level”
on page 10 for instructions.
Solid Red
Flashing Red
Solid Green
The slot associated
with the cartridge
that was just
scanned.
Cartridge installed
correctly.
Alternating
Red/Green
(along with beep and
on-screen message)
Off
Status Lights
The status lights on each of the
cartridge slots in the dispenser cabinet
illuminate and flash or remain solid to
indicate different information
The lower dispenser door must be
opened to view the status lights. You
may need to refer to this chart when
changing cartridges.
Cartridge in the slot
is empty, but it is not
the cartridge that
was just scanned.
An incorrect
cartridge has been
inserted in the slot.
COCA-COLA F R EESTYLE DISPENSER CREW GUIDE
Please note any error codes
displayed on the dispenser and have
your store phone number and
address available when you call.
No tag is being read
by the RFID reader.
Possible causes for
this would include:
No RFID tag on the cartridge.
A damaged RFID tag
on the cartridge.
A damaged RFID Reader.
24
troubleshooting (continued)
“ Sold Out” Indicators
on Touch Screen
Warm Drinks
A brand is sold out when it
appears “gray” on the screen.
Ž & s Ž #
The Coca-Cola brand is sold
out in the examples shown here.
Minute
Maid
LEMONADE
Light
Dispense the same drink again without
ice and check the beverage temperature
with a digital thermometer.
Open the ice bin and
look for melted ice.
Drain any standing water.
The temperature of the soft drink should
be less than 40Âş Fahrenheit/4.4Âş Celsius.
Dispense any flavor drink
without ice and discard.
WATER
COCA-COLA F R EESTYLE DISPENSER CREW GUIDE
Refer to “Change a Cartridge”
on page 11 for instructions
on replacing cartridges.
Full
2/3
Ž & s Ž #
1/3
If the problem persists, call
1-888-538-2653 for assistance.
Vanilla
Make sure the ice bin is
at least 1/3 full and that
ice is in contact with the
cold plate at the
bottom of the ice bin.
Dispense the same drink again without
ice and check the beverage temperature
with a digital thermometer.
The temperature of the soft drink should
be less than 40Âş Fahrenheit/4.4Âş Celsius.
Please note any error codes
displayed on the dispenser,
and have your store phone
number and address
available when you call.
25
troubleshooting (continued)
Foamy Drinks
beverage temperature
1 Check
as outlined in “Troubleshooting,
Flat Drinks
beverage temperature
1 Check
as outlined in “Troubleshooting,
Warm Drinks” on page 25.
No Ice Dispensing
Warm Drinks” on page 25.
Other Problems
experience problems that
4 Ifareyoueither
not described in this
guide, or cannot be resolved
with basic troubleshooting, call
1-888-538-2653 for assistance.
Full
Ž & s Ž #
1/3
Wait 20 minutes.
Check CO2
pressure to ensure
it reads 75 PSI.
20
75
Check beverage
temperature again.
Ž & s Ž #
Check ice bin for ice,
and refill if necessary.
Refer to “Check and
Refill Ice” on page 9
for instructions.
If the problem persists,
call 1-888-538-2653 for assistance.
Please note any error codes
displayed on the dispenser,
and have your store phone
number and address available
when you call.
COCA-COLA F R EESTYLE DISPENSER CREW GUIDE
2/3
Ž & s Ž #
PSI
Please note any error codes displayed on the
dispenser, and have your store phone
number and address available when you call.
26
frequently asked questions (faq’s)
GENERAL QUESTIONS
QUESTIONS CREW MEMBERS MAY HAVE
Q. What is the Coca-Cola Freestyle dispenser?
Q. Can I put a Coke cartridge in another slot if I am out of the other flavor?
A. The Coca-Cola Freestyle dispenser is the first in a family of new dispensers
that uses micro-dosing technology to offer more than 100 sparkling and
still beverage brands from a single freestanding unit. The new unit has
approximately the same footprint as today’s six-or eight-valve dispensers.
A. No. Each slot is dedicated to a particular drink ingredient, flavor or
sweetener. If you do place the incorrect cartridge in a slot, the RFID reader
will not recognize the cartridge. This ensures there is no cross-contamination
in the tubing, and protects consumers who may have an allergy to a
particular ingredient.
A. It creates branded beverages by creating a precise recipe of concentrated
ingredients with water and sweetener. The proprietary micro-dosing nozzle
blends the beverage at the point where it is dispensed.
Q. What is the drink quality of the Coca-Cola Freestyle dispenser?
A. Because the beverage components are stored separately until the moment
of dispensing, each drink poured is fresh tasting and aromatic. The micro-dosing
and nozzle technologies enable the Coca-Cola Freestyle dispenser to recreate
specific brand formulas, so the consumer essentially receives a drink that is
made to order.
Q. How is the Coca-Cola Freestyle dispenser different from today’s
fountain dispenser?
A. It does not use syrup. Rather, the Coca-Cola Freestyle dispenser mixes
concentrated flavors with sweetener and water at the nozzle to make
beverages. Ingredients are stored in the dispenser cabinet itself.
Q. What is micro-dosing?
A. Micro-dosing is a technology used to pump and meter fluids with a high
degree of accuracy. It is commonly used in medical applications.
Q. How was the Coca-Cola Freestyle dispenser designed?
A. The equipment was thoughtfully designed from the inside out, taking into
consideration the interaction experiences of the consumer, customer and
technician. The goal was to communicate the heritage of the Company as
the original fountain beverage company, while also exceeding consumer
expectations in an increasingly digital world.
Q. I need to order cartridges. What is the ordering process?
A. Cartridges can be ordered quickly and easily on the Coca-Cola SmartTM
website, which is: http://cokesmart.coke.com.
You will need to register for an account before you can login and place your
first order. The registration process is described in the Coca-Cola Smart Start
guide that was sent to you prior to installation.
QUESTIONS CONSUMERS MAY HAVE
Q. How many Coca-Cola brands and flavor options are available on the
Coca-Cola Freestyle dispenser?
A. 100+ sparkling and still brands can be served from the Coca-Cola Freestyle
dispenser. Freestyle offers a wide range of categories, including diet and light
sparkling beverages, flavored waters, sports drinks, lemonades, and the
complete Coca-Cola trademark family - Coca-Cola, Diet Coke, Coke Zero and
Caffeine Free Diet Coke.
COCA-COLA F R EESTYLE DISPENSER CREW GUIDE
Q. How does the Coca-Cola Freestyle dispenser work?
Q. Are all of these brands available in supermarkets or other retail locations?
A. Many of these offerings are available at retail, but some have been
created for this new dispenser only. If you are curious about which brands
are available at retail, send us an e-mail at
https://secure.thecocacolacompany.com/ssldocs/mail/eQuery_other.shtml.
Q. What if I want something I don't see here?
A. You can provide feedback to The Coca-Cola Company by going to
www.CokeFeedback.com.
27
Regulatory Compliance:
FCC Class A Warning
RADIO AND TELEVISION INTERFERENCE
NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.
This device has been designed to operate with only the antenna listed below, and having a maximum gain of -3 dB. Antennas not included in this list or having a gain greater than
-3 dB are strictly prohibited for use with this device. The required antenna impedance is 50 ohms.
0008-273-elc-2m-31047-060 Easy Access Antenna
* In order to maintain compliance with FCC regulations shielded cables must be used with this equipment. Operation with non-approved equipment or unshielded cables is likely
to result in interference to radio & television reception.
* To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than
that permitted for successful communication.
Changes and Modifications not expressly approved by The Coca-Cola Company can void your authority to operate this equipment under Federal Communications Commissions rules.
Download: GFS-SHEAR COCA COLA FREESTYLE DISPENSER User Manual Users Manual The Coca-Cola Company
Mirror Download [FCC.gov]GFS-SHEAR COCA COLA FREESTYLE DISPENSER User Manual Users Manual The Coca-Cola Company
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Date Submitted2010-03-23 00:00:00
Date Available2010-03-24 00:00:00
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