V200CP Point of Sale Terminal User Manual VeriFone Inc

VeriFone Inc Point of Sale Terminal

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V200 Non-Touch
Installation Guide
Verifone Part Number DOCxxx-xxx-EN-A, Revision A.3
V200 Non-Touch Installation Guide
Š 2015 Verifone, Inc.
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of Verifone, Inc.
The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
Verifone and the Verifone logo are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone’s
products and services are trademarks of Verifone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments on this document to your local Verifone Support Team.
Verifone, Inc.
1-800-Verifone
www.verifone.com
Verifone Part Number DOCxxx-xxx-EN-A, Revision A.3
CONTENTS
P R EF AC E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
C HA P TE R 1
Device Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Form Factor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Countertop Performance in a Hand-Over Design . . . . . . . . . . . . . . . . . . . . . 10
True Multi-Application Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
C HA P TE R 2
Setup Selecting Unit Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ensuring User Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PIN Protection Measures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Privacy Shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Examining the Unit’s Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Establishing Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting by Telephone Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting by Ethernet Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Loading a Paper Roll in the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing or Replacing MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting Optional Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Optional Device Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting ECRs to the V200 Non-Touch . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting the Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Privacy Shield. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the CTLS Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Periodic Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
13
13
14
14
15
16
16
17
17
18
20
20
20
21
23
24
24
24
25
27
27
27
28
29
V200 NON-TOUCH INSTALLATION GUIDE
C ONTENTS
C H AP T ER 3
Specifications Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Unit Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Magnetic Stripe Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Smart Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SAM Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Thermal Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SD Memory (Media version only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
31
31
31
31
31
31
31
32
32
32
C H AP T ER 4
Maintenance and Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Cleaning
Potentially Explosive Environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
C H AP T ER 5
Service and Support Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connection Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
36
37
37
37
37
C H AP T ER 6
Troubleshooting Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Guidelines Terminal Does Not Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
C H AP T ER 7
Port Pinouts
Printer Paper Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Peripheral Device Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Terminal Display Does not Show Correct or Readable Information . . . . . . . . . .
40
40
40
40
41
42
RS-232 Port (COM1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ethernet Port
(LAN). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
USB Pinout
(Host Port). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
USB Pinout
(Client Port). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
43
43
44
44
A P P EN DI X A
Caution and V200 Non-Touch Caution and Warning Messages . . . . . . . . . . . . . . . . . . . . . . 45
Warning Messages
V200 NON-TOUCH INSTALLATION GUIDE
PREFACE
This guide is the primary source of information for setting up and installing the
V200 Non-Touch unit.
Audience
Organization
This guide describes the card reader’s features, and provides the basic
information for its installation and configuration.
This guide is organized as follows:
Chapter 1, Device Overview. Provides an overview of the device.
Chapter 2, Setup. Explains setup and installation of the device, selecting a
location, and establishing connections with other devices.
Chapter 3, Specifications. Discusses the power requirements and dimensions of
the device.
Chapter 4, Maintenance and Cleaning. Explains maintenance of the device.
Chapter 5, Service and Support. Provides information on contacting your Verifone
service provider and information on how to order accessories or documentation
from Verifone.
Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines
should you encounter a problem with unit installation and configuration.
Chapter 7, Port Pinouts. Shows the different pinout settings for ports on the V200
Non-Touch
Appendix A, Caution and Warning Messages. Shows the UL/cUL certificationcompliant translations of all Warning and Caution messages in this installation
guide.
Related
Documentation
Conventions and
Acronyms
To learn more about the card reader and controller device, refer to the following
set of documents and their associated Verifone Part Numbers (VPNs).
V200 Non-Touch Certifications and Regulations Sheet
VPN DOCxxx-xxx-EN
V200 Non-Touch Quick Installation Guide
VPN DOCxxx-xxx-EN
V200 Non-Touch Reference Guide
VPN DOCxxx-xxx-EN
This section describes the conventions and acronyms used in this guide.
V200 NON-TOUCH INSTALLATION GUIDE
P REFACE
Conventions and Acronyms
Document Various conventions are used to help you quickly identify special formatting.
Conventions Table 1 describes these conventions and provides examples of their use.
Table 1
Document Conventions
Convention
Meaning
Example
Blue
Text in blue indicates terms that
are cross referenced.
See Conventions and
Acronyms.
The pencil icon is used to
highlight important information.
If exchanging cables, use a
Verifone-approved cable.
The caution symbol indicates
possible hardware or software
failure, or loss of data.
Using an incorrectly rated power
supply can damage the unit or
cause it to malfunction.
The lightning symbol is used as
a warning when bodily injury
might occur.
For safety, do not string cables
or cords across a walkway.
NOTE
CAUTION
WARNING
Acronym Definitions Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.
Table 2
Acronym Definitions
Acronym
Definitions
ATM
Automated teller machine
COM
Communications port
CTLS
Contactless
DDA
Dynamic Data Authentication
ECC
Elliptic Curve Cryptography
EMV
Europay, MasterCard, and Visa
ETH
Ethernet
HSM
Hardware security module
HW
Hardware
I/O
Input/Output
ITP
Internal thermal printer
LCD
Liquid crystal display
LPS
Lines per second
MB
Mega-bytes
MOD 10
Luhn algorithm or Luhn formula, also known as "mod 10"
MSAM
Micromodule-Size Secure Access Module
MSR
Magnetic-stripe card reader
PCI
Payment Card Industry
V200 NON-TOUCH INSTALLATION GUIDE
P REFACE
Conventions and Acronyms
Table 2
Acronym Definitions (continued)
Acronym
Definitions
PED
PIN-entry device
PIN
Personal Identification Number
QVGA
Quarter Video Graphics Array
RF
Radio Frequency
RJ45
Registered Jack 45 modular connector
RS-232
Recommended Standard 232
SAM
Secure Access Module
SC
Smart card
SCR
Smart card reader
SD
Secure Digital
SDA
Static Data Authentication
SDHC
Secure Digital High Capacity
SIM
Subscriber Identity Module
SMA
SubMiniature version A connector
SRED
Secure Reading and Exchange of Data
TFT
Thin-film transistor
TQM
Terminal Quality Management
UI
User interface
USB
Universal Serial Bus
VM
Vending Machine
WAN
Wide Area Networks
V200 NON-TOUCH INSTALLATION GUIDE
P REFACE
Conventions and Acronyms
V200 NON-TOUCH INSTALLATION GUIDE
CHAPTER 1
Device Overview
This chapter provides a brief description of the V200 Non-Touch terminal.
The V200 Non-Touch offers several communication options, enhanced display,
increased processing power and two USB peripheral ports.
The V200 Non-Touch terminal uses a robust, sleek, and highly functional design.
Features and
Benefits
The V200 Non-Touch is an all-in-one countertop payment system that provides
quick contactless (CTLS), magnetic-stripe card reader (MSR) and smart card
(SC) payment processing with a fast internal thermal printer (ITP) and clear color
TFT LCD display.
Connectivity •
2 SAM ports (standard size)
•
MOD 10 2-in-1 I/O port
•
Host USB port
•
Client USB port
•
Telco port (56K modem)
•
Ethernet Port
NOTE
The connectivity ports are easily accessible from the underside of the terminal.
Performance •
•
600 MHz, 32-bit processor (CPU)
Increased memory
•
V200 Non-Touch: 128MB RAM
•
V200 Non-Touch Plus: 512MB RAM
•
Both products use 256MB Flash
•
2.8-inch QVGA LCD (240RGB x 320 dots)
•
Fastest encryption/decryption appliance on the market
•
Backlit keypad with tactile and audible feedback.
Security •
PCI 4.0 compliant
•
Direct key injection using industry standard HSMs
•
VeriShield Retain
V200 NON-TOUCH INSTALLATION GUIDE
D EVICE O VERVIEW
Features and Benefits
•
VeriShield Remote Key
•
Verifone Secure Data
•
VeriShield Total Protect
•
MasterCard TQM
•
IPP8 functionality plus multiple DUKPT engines
•
EMV L1 and L2
•
ISO7816-3, ISO7816-10 and EMV 4.3 standards
Form Factor •
Exceptional Ease of •
Use •
Four-way navigation button with two selection keys for UI access.
The contactless functionality offers a convenient payment option for
consumers.
•
The bold design is sleek, stylish, and lightweight for conveniently handing the
terminal to the consumer for PIN entry or other input.
•
An intuitive ATM-style interface, a large 8-line by 21-character backlit display
with backlit keypad, and extra-size menu prompts, simplify training and reduce
help desk calls.
•
The multiple font-capable integrated thermal printer simplifies paper loading
and reduces paper jams. Uses 57 mm wide x 40 mm diameter paper rolls,
prints at 30 lines per second (LPS).
•
The triple-track, high-coercivity card reader handles most magnetic stripe
cards.
Countertop •
Performance in a
Hand-Over Design
•
10
The V200 Non-Touch is ergonomically designed to fit both the traditional
countertop and hand-over models.
The 32-bit processing and multi-tasking capabilities ensures fast processing of
payment, payment-related, and value-added applications.
Exceptional display and printer graphics-handling capabilities that quickly
render logos, graphical fonts, and character-based languages.
•
The V200 Non-Touch ensures uncompromising reliability from Verifone, the
worldwide leader in e-payment.
True Multi- •
Application
Capability
The V200 Non-Touch offers offers 128MB and 512MB for V200 Non-Touch
Plus of random access memory, and 256MB dynamic memory allocation for
operating system, which supports multiple applications on a single terminal.
•
The primary smart card reader and the MSAMs safeguard sensitive financial
data and support multiple smart card schemes.
•
V200 Non-Touch units are certified for ISO7816-3, ISO7816-10 and EMV4.3
standards for smart card solutions.
V200 NON-TOUCH INSTALLATION GUIDE
D EVICE O VERVIEW
Features and Benefits
•
The VeriShield security architecture meets published specifications for PCI
PED and provides sophisticated file authentication to prevent execution of
unauthorized software on V200 Non-Touch devices.
•
Biometrics and Barcode reader support via MOD 10 connector.
V200 NON-TOUCH INSTALLATION GUIDE
11
D EVICE O VERVIEW
Features and Benefits
12
V200 NON-TOUCH INSTALLATION GUIDE
CHAPTER 2
Setup
This chapter describes the setup procedures for the V200 Non-Touch terminal,
under the following sections:
Selecting Unit
Location
•
Selecting Unit Location
•
Unpacking the Shipping Carton
•
Examining the Unit’s Features
•
Establishing Communication
•
Loading a Paper Roll in the Printer
•
Installing or Replacing MSAM Cards
•
Connecting Optional Devices
•
Connecting the Terminal Power Pack
•
Privacy Shield
•
Using the CTLS Reader
•
Using the Smart Card Reader
•
Using the Magnetic Card Reader
Use the following guidelines when selecting a location for your device.
Ease of Use •
Select a location convenient for both merchant and cardholder.
•
Select a flat support surface, such as a countertop or table.
•
Select a location near a power outlet and a telephone/modem line connection.
•
For safety, do not string the power cord in a walkway or place it across a
walkway on the floor.
Environmental •
Factors
•
Do not use the terminal where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
Keep the terminal away from direct sunlight and anything that radiates heat,
such as a stove or motor.
V200 NON-TOUCH INSTALLATION GUIDE
13
S ETUP
Selecting Unit Location
•
CAUTION
Do not use the terminal outdoors.
The terminal is not waterproof or dustproof, and is intended for indoor use only.
Any damage to the unit from exposure to rain or dust may void any warranty.
Electrical •
Considerations •
Avoid using this product during electrical storms.
Do not place a CTLS device within 10 cm from metallic objects to avoid
interference to the CTLS field.
•
Avoid locations near electrical appliances or other devices that cause
excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, electric motors, neon signs, high-frequency or magnetic security
devices, or computer equipment).
•
Do not use the terminal near water or in moist conditions.
Ensuring User Use the following guidelines to protect the user’s privacy when he enters his PIN:
Privacy
• The area of visibility should be no larger than a cone taken from the number 5
key at an angle of 45° and covering an area of 270° directly in front of the user,
as shown in Figure 1.
270°
45°
Figure 1
14
V200 NON-TOUCH INSTALLATION GUIDE
Pin Entry Visibility Area
S ETUP
Selecting Unit Location
•
You can secure PIN entry by installing a privacy shield (Figure 2).
45°
Figure 2
PIN Entry Privacy Shield
PIN Protection Several techniques can be employed to provide for effective screening of the PIN
Measures entry keypad during the PIN entry process. These methods would typically be
used in combination, though in some cases a method might be used singly.
•
Position the unit on the check-stand in such a way as to make visual
observation of the PIN entry process infeasible. Examples here include:
•
Visual shields designed into the check-stand. These shields may be solely
for shielding purposes, or may be part of the general check-stand design.
•
Position the PED so that it is angled in such a way that PIN spying
isdifficult.
•
Installing the PED on an adjustable stand that allows consumers to swivel the
terminal sideways and/or tilt it forwards/backwards to a position that makes
visual observation of the PIN entry process difficult.
•
Positioning of in-store security cameras so that the PIN entry keypad isnot
visible.
V200 NON-TOUCH INSTALLATION GUIDE
15
S ETUP
Unpacking the Shipping Carton
The following table shows the combinations of methods that must be used when
installing the MX 900 Series terminal to protect the cardholder's PIN during PIN
entry.
Table 3
PIN Entry Protection Measures
Observation Corridors
Method
Customers
Elsewhere
On-Site
Cameras
Customer positions PED.
No Action
Needed.
Do not install within
view of cameras.
Position unit between
customer and the next in
cue. Install the optional
privacy shield.
Privacy Shield
Installed.
Do not install within
view of cameras.
Cashier
Customer Queue
Countertop with
Swivel Stand
No Action Needed.
Countertop without
stand
Position unit to face
away from the cashier.
Use signage to block
cashiers view.
NOTE
The stand swivels to allow the cardholder to position the PED to optimize their
viewing angle. If the stand will be used, you must include prompts in your
application directing the cardholder to position the PED strategically to restrict the
view of others.
Additionally, you may wish to implement the following to further increase security
during PIN entry.
•
Offer PIN security literature at the point of sale
•
Use signage to limit the view of the PED to just that of the cardholder
Privacy Shield In order to comply with PCI, perform visual inspection of the terminal every 24
hours to ensure that the privacy shield is installed.
Unpacking the
Shipping Carton
Open the shipping carton and carefully inspect its contents for possible tampering
or shipping damage. The V200 Non-Touch is a secure product and any tampering
may cause the device to cease to function properly.
To unpack the 1
shipping carton
Validate the authenticity of the sender by verifying the shipping tracking
number and other information located on the product order paperwork.
2 Remove and inspect the following items:
•
Terminal
•
Power pack
•
Telephone line cord
•
Paper roll
Refer to Accessories and Documentation for more information about the
device’s related accessories.
3 Remove all plastic wrapping from the terminal and other components.
16
V200 NON-TOUCH INSTALLATION GUIDE
S ETUP
Examining the Unit’s Features
4 Remove the clear protective film from the display.
5 Save the shipping carton and packing material for future repacking or moving
of the device.
WARNING Do not use a unit that has been tampered with or otherwise damaged. This unit
comes equipped with tamper-evident labels. If a label or component appears
damaged, immediately notify the shipping company and your Verifone
representative or service provider.
Examining the
Unit’s Features
Before you continue the installation process, review the features of the device
(see Figure 3).
LCD SCREEN / CTLS TAPPING AREA
PRINTER
SELECTION KEYS
NAVIGATION BUTTON
KEYPAD
MAGNETIC CARD READER
SMART CARD READER
Figure 3
FUNCTION KEYS
V200 Non-Touch Front View
Front Panel The front panel includes the following features:
•
A terminal display, backlit LCD screen. The screen also acts as the CTLS
tapping area for contactless transactions.
•
Four sets of keys:
•
A backlit 12-key, telephone-style keypad.
•
Three color-coded function keys below the keypad (icons at right; from left
to right: CANCEL, BACKSPACE/CLEAR, ENTER).
•
A four-way navigation button centered at the top of the keypad, below the
LCD screen.
V200 NON-TOUCH INSTALLATION GUIDE
17
S ETUP
Examining the Unit’s Features
•
Two selection keys on the left and right side of the navigation button.
•
A magnetic card reader, built into the right side. The icon shows the proper
swipe direction, with the stripe down and facing inward, toward the keypad.
•
A smart card reader, built into the front of the terminal. The icon indicates
proper card position and insertion direction.
•
The internal thermal printer opens toward the rear of the unit.
Connection Ports Turn the unit upside down and remove the rear cover to view the connection ports.
Notice that the ports are recessed. Different ports provide connections to a
communications line, optional peripheral devices, and the power supply.
Figure 4 shows how to open the rear cover of the V200 Non-Touch device.
Figure 4
Opening the Rear Cover
Figure 5 shows the power and connection ports for the V200 Non-Touch.
Figure 5
WARNING
18
Power and Connection Ports
Do not connect the terminal to the power supply until all the peripherals are
attached.
V200 NON-TOUCH INSTALLATION GUIDE
S ETUP
Examining the Unit’s Features
To use the The connection ports offer multiple connectivity for the V200 Non-Touch terminal.
connection ports Please refer to the following list of peripheral devices for the connectivity options.
Host USB Port
•
PIN Pads
•
Barcode readers
•
Biometric readers
•
USB flash disk
•
USB keyboards
Ethernet Port
•
Ethernet cable to router, hub or switch
Client USB Port
•
PCs
•
ECR/Cash registers
Telco Port
•
Telephone line with 56K modem
MOD 10 2-in-1 I/O port
NOTE
•
PIN Pads
•
Computers
•
ECRs
•
Check readers
•
CTLS readers
•
Biometric readers
•
Barcode readers
•
Keyboards
The MOD 10 2-in-1 I/O port supplies 11.6 V / 365 mA to power accessories (PIN
pads and powered RS-232 devices). It is SW configurable to USB 2.0 High
speed Host and supplies 5 V, 500 mA to external USB devices.
For information on how to attach peripheral devices, see Connecting Optional
Devices.
V200 NON-TOUCH INSTALLATION GUIDE
19
S ETUP
Establishing Communication
Establishing
Communication
You can connect the V200 Non-Touch using the following options: By telephone
line and by ethernet cable.
Connecting by Connect the telephone cord to the communication port on the terminal, then route
Telephone Line it directly to a telephone wall jack (see Figure 6). This is a direct connection and
the line is dedicated to the terminal.
Figure 6
WARNING
Direct Telephone Connection
To reduce the risk of fire, use only No. 26AWG or larger UL Listed or CSA
Certified Telecommunication Line Cord.
Connecting by Connect the ethernet cable to the ETH port on the terminal, then route it directly to
Ethernet Cable a network jack (see Figure 7). This is a direct connection to your network.
Figure 7
20
V200 NON-TOUCH INSTALLATION GUIDE
Ethernet Connection
S ETUP
Loading a Paper Roll in the Printer
Loading a Paper
Roll in the
Printer
Before you can process transactions that require a receipt or record, you must
install paper in the printer.
The V200 Non-Touch uses a roll of 57 mm wide x 40 mm, single-ply, thermal
sensitive paper.
A pink out-of-paper indicator line appears on the edge of the paper before the end
of the roll. After this line appears, there is enough paper remaining on the roll to
conclude at least one more transaction.
CAUTION Poor-quality paper can jam the printer and create excessive paper dust. To order
high-quality Verifone paper, refer to Accessories and Documentation.
Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact,
friction, temperature, humidity, and oils affect the color and storage
characteristics of the paper.
Never load a roll of paper with folds, wrinkles, tears, or holes at the edges.
To install a paper roll 1
Hook your finger under the latch and lift up to swing the paper roll cover open
see Figure 8).
)MAGE 0LACEHOLDER /NLY
#ORRECT )LLUSTRATIONS #OMING 3OON
Figure 8
Opening the Printer Cover
2 Remove any partial roll of paper in the printer tray by lifting it up.
3 Loosen the glued leading edge of the new paper roll or remove the protective
strip. Unwind the paper roll past any glue residue.
4 Hold the roll so the paper feeds from the bottom of the roll.
V200 NON-TOUCH INSTALLATION GUIDE
21
S ETUP
Loading a Paper Roll in the Printer
5 Drop the paper roll into the printer tray.
)MAGE 0LACEHOLDER /NLY
#ORRECT )LLUSTRATIONS #OMING 3OON
Figure 9
Loading Paper Roll
6 Pull paper up past the glue residue.
7 Close the paper roll cover by gently pressing directly on the cover until it clicks
shut, allowing a small amount of paper past the glue residue to extend outside
the printer door. (see Figure 9).
CAUTION
To prevent the paper roll cover from damaging the print roller, always gently
press down on the printer dust cover to close it.
)MAGE 0LACEHOLDER /NLY
#ORRECT )LLUSTRATIONS #OMING 3OON
Figure 10
Closing Paper Roll Cover
8 Tear the paper off against the serrated metal strip in the printer.
NOTE
For paper ordering information, refer to Accessories and Documentation.
22
V200 NON-TOUCH INSTALLATION GUIDE
S ETUP
Installing or Replacing MSAM Cards
Installing or
Replacing MSAM
Cards
When you first receive your V200 Non-Touch, you may need to install one or more
MSAM cards or you may need to replace old cards.
CAUTION Observe standard precautions when handling electrostatically sensitive devices.
Electrostatic discharges can damage this equipment. Verifone recommends
using a grounded anti-static wrist strap.
To install or replace 1
MSAMs
Remove the power pack from the power outlet.
2 Place the terminal upside down on a soft, clean surface to protect the display
from scratches.
3 Press the unlocking button and then lift the rear cover to access the MSAM
card slots.
Figure 11
Opening the V200 Non-Touch Rear Cover
4 Remove any previously installed MSAM cards by sliding the card out from the
cardholder.
5 Install an MSAM card by carefully sliding it into the slot until it is fully inserted.
Figure 12
Installing an MSAM Card
6 Replace the terminal rear cover.
V200 NON-TOUCH INSTALLATION GUIDE
23
S ETUP
Connecting Optional Devices
Connecting
Optional
Devices
The V200 Non-Touch device supports some peripheral devices designed for use
with electronic point-of-sale terminals.
CAUTION Before connecting any peripheral device, remove the power plug from the
terminal. Reconnect the power cord only after you are finished connecting the
peripheral device(s). For complete information about peripheral installation and
use, refer to the user documentation supplied with those devices.
Different terminals support different devices, so for more information about
optional devices, please contact your Verifone distributor.
Optional Device The MOD 10 2-in-1 I/O port can operate either as a PIN pad port or an RS-232
Connections port, depending on the power source available.
Connecting a PIN Pad Use the following procedures to connect a PIN pad or smart card reader.
to the V200 NonTouch 1 Remove the V200 Non-Touch rear cover.
2 Insert the RJ45-type connector of the PIN pad or smart card reader into the
port of the peripheral device.
If a cable is not already connected to the smart card reader or PIN pad, insert
the small modular plug on one end of the interface cable into the optional
device’s modular jack.
3 Insert the larger RJ45-type connector on the other end of the PIN pad cable
into the PIN pad serial port on the V200 Non-Touch. Figure 13 provides an
example of a PIN pad connection to the V200 Non-Touch.
)MAGE 0LACEHOLDER /NLY
#ORRECT )LLUSTRATIONS #OMING 3OON
Figure 13
NOTE
Sample PIN Pad Connection
Make sure you replace the rear cover when all cables are installed. This provides
some protection to the cables and connectors. Do not carry the terminal by the
installed cables or pull the terminal about the by the cables. This may cause a
cable to be removed or damage the cables.
Connecting ECRs to The V200 Non-Touch also supports electronic cash registers (ECR).
the V200 Non-Touch
24
V200 NON-TOUCH INSTALLATION GUIDE
S ETUP
Connecting the Terminal Power Pack
Contact your Verifone representative or visit the online store at
www.store.verifone.com for information on these devices.
CAUTION
ECRs require a separate power source. Before connecting to an ECR or similar
device, remove the power cord from the V200 Non-Touch unit.
The following illustration shows how to make a peripheral connection to the USB
port
)MAGE 0LACEHOLDER /NLY
#ORRECT )LLUSTRATIONS #OMING 3OON
Figure 14
Connecting the
Terminal Power
Pack
Sample ECR Connection
When you have finished connecting optional peripheral(s), you are ready to
connect the V200 Non-Touch to the provided power source.
CAUTION Using an incorrectly rated power supply may damage the terminal or cause it not
to work as specified. Before troubleshooting, ensure that the power supply being
used to power the terminal matches the requirements specified on the bottom of
the terminal. (See Chapter 3, Technical Specifications, for detailed power supply
specifications.) Obtain the appropriately rated power supply before continuing
with troubleshooting.
NOTE
Plugging in the power pack to a power source automatically turns on the
terminal.
To connect the 1
terminal power pack
Remove the terminal rear cover to access the power port.
V200 NON-TOUCH INSTALLATION GUIDE
25
S ETUP
Connecting the Terminal Power Pack
2 Insert the round barrel connector (see Figure 15) into the power port.
Figure 15
Power Connection
3 Route the cable in the direction of the arrow above the power port and sling
the cable over the underside of the thermal paper container.
4 Close the terminal rear cover.
5 Plug the AC power pack into a wall outlet or powered surge protector.
WARNING Do not plug the power pack into an outdoor outlet or operate the terminal
outdoors.
Disconnecting the power during a transaction may cause transaction data files
not yet stored in terminal memory to be lost.
To protect against possible damage caused by lightning strikes and electrical
surges, consider installing a power surge protector.
NOTE
Verifone recommends connecting wall power in the following order:
1 Connect the terminal to the power supply.
2 Connect the power supply to the power cord (if applicable).
3 Connect the power cord to the wall outlet.
The terminal lights activate when the terminal has power.
If an application is loaded in the terminal, it starts after the initial Verifone copyright
screen and usually displays a unique copyright screen. If no application is loaded
in the terminal, DOWNLOAD NEEDED appears on screen after the initial Verifone
copyright screen.
26
V200 NON-TOUCH INSTALLATION GUIDE
S ETUP
Privacy Shield
Privacy Shield
The privacy shield protects the customers’ PIN entry from being seen by the
cashier or other customers. The illustration (Figure 16) shows an example of a
V200 Non-Touch unit with a privacy shield.
)MAGE 0LACEHOLDER /NLY
#ORRECT )LLUSTRATIONS #OMING 3OON
Figure 16
NOTE
Using the CTLS
Reader
Privacy Shield
Merchants who install the terminal without the privacy shield must ensure the
cardholder’s privacy when entering his PIN by positioning the terminal away from
open view.
The V200 Non-Touch function is only active when signaled by an application for
the conduction of a contactless smart card transaction.
To perform a 1
contactless smart
card transaction
Gently tap the card onto or hold the card (within 4 cm) against the surface of
the RFID canopy (see Figure 17).
2 A short beeping sound indicates a successful transaction.
)MAGE 0LACEHOLDER /NLY
#ORRECT )LLUSTRATIONS #OMING 3OON
Figure 17
NOTE
Using the Smart
Card Reader
Using a CTLS Card
Follow proper care procedures to ensure the contactless module continues
working properly. Avoid exposing the module to metallic surfaces while in use.
The smart card transaction procedure may vary from one application to another.
Verify the procedure with your application provider before performing a smart card
transaction.
V200 NON-TOUCH INSTALLATION GUIDE
27
S ETUP
Using the Magnetic Card Reader
To conduct a smart 1
card transaction
Position a smart card with the contacts facing upward (see Figure 18).
2 Insert the smart card into the smart card reader slot in a smooth, continuous
motion until it seats firmly.
3 Remove the card only when the application indicates the transaction is
complete.
)MAGE 0LACEHOLDER /NLY
#ORRECT )LLUSTRATIONS #OMING 3OON
Figure 18
Inserting a Smart Card
CAUTION Leave the smart card in the card reader until the transaction is complete.
Premature card removal will invalidate the transaction.
Using the
Magnetic Card
Reader
The V200 Non-Touch terminal supports credit or debit card transactions.
To conduct a credit or 1
debit card transaction
Position the card with the stripe in the card reader and facing inward, toward
the keypad.
2 To ensure a proper read of the magnetic swipe card, the user should insert the
magnetic card from the top of the unit, as shown in Figure 19.
)MAGE 0LACEHOLDER /NLY
#ORRECT )LLUSTRATIONS #OMING 3OON
Figure 19
Using the Magnetic Card Reader
3 Swipe the card through the magnetic card reader.
28
V200 NON-TOUCH INSTALLATION GUIDE
S ETUP
Periodic Inspection
Periodic
Inspection
Periodically inspect the terminal for possible tampering. Signs of tampering
include:
•
Wires protuding out of the device.
•
Foreign objects inserted into the smartcard slot or magnetic stripe slot.
•
Signs of damage to the tamper evident labels
•
Warning message on the device display
If any device is found in tamper state, please remove it from service immediately,
keep it available for potential forensics investigation, and notify your company
security officer and your local Verifone representative or service provider. For
contacting Verifone, please see section “Service and Support”.
For terminals equipped with a privacy shield, perform daily inspections to ensure
that the privacy shield is installed.
V200 NON-TOUCH INSTALLATION GUIDE
29
S ETUP
Periodic Inspection
30
V200 NON-TOUCH INSTALLATION GUIDE
CHAPTER 3
Specifications
This chapter discusses power requirements, dimensions, and other specifications
of the V200 Non-Touch unit.
Technical
Specifications
Refer to the following information on the power, weight, temperature, memory,
ports and other technical details about your V200 Non-Touch unit.
Unit Power •
Requirements •
Temperature •
NOTE
Input power rating: 11.6 V DC, 1.55 A.
External universal-input 18 W power supply, compliant with Energy Efficiency.
Operating Environment: 0°C to +50 °C (32 °F to 122 °F)
•
Non-Operating Environment: -20 °C to +60°C (- 4 °F to 140 °F)
•
Relative humidity: 5% to 90% RH non-condensing
If this device is to be used in the Nordic countries, or in any environment where
the temperature range exceeds the product’s operating temperature, it is the
responsibility of the integrators to ensure that the ambient environment is
controlled in such a way to ensure that the product operates within the specified
temperature range.
Memory •
•
128MB DDRAM, 256MB NAND-Flash (V200 Non-Touch)
512MB DDRAM, 256MB NAND-Flash (V200 Non-Touch Plus)
Magnetic Stripe •
Card •
Triple-track
Smart Card Reader •
Non-sliding
Supports bi-directional card read, swipe speed at 10 IPS to 40 IPS
•
Card conserving plated landing contacts
•
SC voltage 1.8V, 3.0V, 5.0V
SAM Requirements •
•
Communication •
2 SAM slots
ID-000 format
Ethernet
•
Speed 10 Base-T /100 Base-TX
•
Compliant with IEEE802.3 LAN networks.
V200 NON-TOUCH INSTALLATION GUIDE
31
S PECIFICATIONS
Technical Specifications
•
•
•
Display •
•
Modem: Conexant Boulevard CX93040-1X
•
DAA: Conexant CX20548
•
Host interface SPI
•
V.92 standard supported, line speeds from 2400 Kbps to 56 Kbps.
USB
•
USB2.0 high speed
•
USB Host/Device configurable by SW
•
Supports 5 V/500 mA to external USB device.
MOD 10 2-in-1 I/O port
•
Integrates RS-232, USB2.0 Host / Device IO ports into a 10-pin RJ45
connector.
•
Uses VFI customized extension cable to access USB host port or USB
device port. The extension cable is not a standard in-box accessory.
•
Supports Biometrics and Barcode reader via MOD 10 connector.
2.8 inch portrait mode transmissive TFT LCD, RGB stripe (QVGA, 240 RGB x
320 dots)
•
RGB data bus interface, 18 bit Parallel Data
•
Software controllable back-light
•
SPI interface for LCM controller.
Thermal Printer •
Support 30 LPS for first 30 sec, and then printing speed will slow down to
meet 18 W power budget.
•
Supports 57 mm wide x 40 mm diameter paper roll
•
Out-of-Paper Sensor.
SD Memory (Media •
version only) •
32
Dial modem
4 bit SDIO interface
Up to 192 Mbps in High-Speed SD mode, 4 bit data transfer
•
Supports card detect and write protect
•
Speed Class: SDHC Class 2, 4, 6 and 10
V200 NON-TOUCH INSTALLATION GUIDE
CHAPTER 4
Maintenance and Cleaning
Your V200 Non-Touch should be treated with care. It has no user-serviceable
parts.
The following suggestions will help you protect your warranty coverage.
•
Do not store the device in hot areas. High temperatures can shorten the
life of electronic devices, damage batteries and warp or melt certain
plastics.
•
Do not store the device in cold areas. When the device returns to its
normal temperature, moisture can form inside the device and damage
electronic circuit boards.
•
Do not drop, knock, or shake the device. Rough handling can break
internal circuit boards and fine mechanics.
•
Do not use harsh chemicals, cleaning solvents or strong detergents to
clean the device. Use only a soft, clean, dry cloth for cleaning.
These suggestions apply equally to your device, or any of its attachments or
accessories. If your device is not working properly, take it to the nearest Verifoneauthorized service provider for servicing or replacement.
CAUTION
Additional
Safety
Information
Never use thinner, trichloroethylene, or ketone-based solvents – they can
deteriorate plastic or rubber parts.
The following is additional information for your safety in using this device.
Potentially When using the device in areas with potential risk of explosion, such as petrol
Explosive stations, follow the advice of all signs and instructions. If there has been a leak, do
Environments not use this device.
V200 NON-TOUCH INSTALLATION GUIDE
33
M AINTENANCE AND C LEANING
Additional Safety Information
34
V200 NON-TOUCH INSTALLATION GUIDE
CHAPTER 5
Service and Support
For V200 Non-Touch problems, contact your local Verifone representative or
service provider.
For device product service and repair information:
Service Returns
NOTE
•
USA – Verifone Service and Support Group, 1-800-834-4366,
Monday - Friday, 8 A.M. - 8 P.M., eastern time.
•
International – Contact your Verifone representative.
Before returning the unit to Verifone, you must obtain a Merchandise Return
Authorization (MRA) number. The following procedure describes how to return
one or more card reading units for repair or replacement (U.S. customers only).
International customers, please contact your local Verifone representative for
assistance with your service, return, or replacement.
1 Gather the following information from the printed labels (see Figure 20) on the
underside of each unit to be returned:
•
Product ID, including the model and part number. For example,
“Mabx-xxx-xx-xxx” and “PTID xxxxxxxx.”
•
Serial number (S/N xxx-xxx-xxx).
MODEL AND
SERIAL NUMBERS
Figure 20
Information Labels on Unit
2 Within the United States, call Verifone toll-free at 1-800-834-4366.
V200 NON-TOUCH INSTALLATION GUIDE
35
S ERVICE AND S UPPORT
Accessories and Documentation
3 Select the MRA option from the automated message. The MRA department is
open Monday–Friday, 8 A.M.–8 P.M., eastern time.
4 Give the MRA representative the information gathered in Step 1.
If the list of serial numbers is long, you can fax the list, along with the
information gathered in Step 1, to the MRA department at 1-727-953-4172
(U.S.).
NOTE
•
Please address the fax clearly to the attention of the “Verifone MRA Dept.”
•
Include a telephone number where you can be reached and your fax
number.
•
You will be issued MRA number(s) and the fax will be returned to you.
One MRA number must be issued for each unit you return to Verifone, even if
you are returning several of the same model.
5 Describe the problem(s) and provide the shipping address where the repaired
or replacement unit must be returned.
6 Keep a record of the following items:
Accessories and
Documentation
•
Assigned MRA number(s).
•
Verifone serial number assigned to the unit you are returning for service or
repair (serial numbers are located on the top of the unit,
(see Figure 20).
•
Shipping documentation, such as air bill numbers used to trace the
shipment.
•
Model(s) returned (model numbers are located on the Verifone label on the
top of the unit).
Verifone produces accessories and documentation for the card reader. When
ordering, please refer to the part number in the left column.
Verifone Online Store at www.store.verifone.com
36
•
USA – Verifone Customer Development Center, 1-800-834-4366,
Monday - Friday, 7 A.M. - 8 P.M., eastern time
•
International – Contact your Verifone representative
V200 NON-TOUCH INSTALLATION GUIDE
S ERVICE AND S UPPORT
Accessories and Documentation
Connection Cables
Power Cables
Cleaning Kit
Documentation
CBL159-312-01-A
LAN cable for Ethernet connections.
CBL420-001-01-A
RJ45 + USB type A cable
CBL420-002-02-A
RJ45 + USB mini B cable
26264-01-R
Cash register cable, RJ45-SUBD9f, 1.0m.
26264-02-R
Cash register cable, RJ45-SUBD9f, 2.0m.
PWR420-001-01-A
18 W power pack.
02746
Verifone Cleaning Kit.
VPN DOCxxx-xxx-EN
V200 Non-Touch Certifications and Regulations Sheet
VPN DOCxxx-xxx-EN
V200 Non-Touch Quick Installation Guide
VPN DOCxxx-xxx-EN
V200 Non-Touch Reference Guide
V200 NON-TOUCH INSTALLATION GUIDE
37
S ERVICE AND S UPPORT
Accessories and Documentation
38
V200 NON-TOUCH INSTALLATION GUIDE
CHAPTER 6
Troubleshooting Guidelines
This chapter lists possible malfunctions that may occur while operating a V200
Non-Touch device and recommends appropriate corrective actions. If the problem
persists - even after performing the outlined guidelines, or if the problem is not
described, contact your local Verifone representative for assistance.
NOTE
The unit comes equipped with tamper-evident labels. The reader contains no
user-serviceable parts. Do not, under any circumstance, attempt to disassemble
the unit. Perform only those adjustments or repairs specified in this guide. For all
other services, contact your local Verifone service provider. Service conducted by
parties other than authorized Verifone representatives may void any warranty.
CAUTION Using an incorrectly rated power supply may damage the unit or cause it to not
work properly. Before troubleshooting, ensure that the power supply used to
power the unit matches the specified requirements (see Specifications for
detailed power supply specifications). If not, obtain the appropriately rated power
supply before continuing with troubleshooting.
Blank Display
When the terminal display screen does not show correct or clearly readable
information:
•
Check terminal power connection.
•
Remove and reapply power to the terminal.
•
Check the battery status.
•
Check all cable connections and verify that the telephone line is properly
connected.
•
If the problem persists, contact your local Verifone service provider.
Terminal Does If the terminal does not dial out:
Not Dial Out • Check the telephone line connections.
•
Check that the telephone line is working by plugging it into a working
telephone and listening for a dial tone.
•
Replace the telephone cable that connects the terminal with a cable you know
is working correctly.
•
Verify that a modem profile is present. The modem will not function without a
modem profile.
•
If the problem persists, contact your local Verifone service provider.
V200 NON-TOUCH INSTALLATION GUIDE
39
TROUBLESHOOTING G UIDELINES
Printer Paper Jam
Printer Paper If paper jams inside the printer:
Jam 1 Open the paper roll cover.
2 Remove the damaged paper from the paper roll and clear the feed
mechanism.
3 Install printer paper.
4 If the problem persists, it may be due to poor paper quality. Install a new roll of
higher-quality paper.
CAUTION
Poor-quality paper may jam the printer. To order high-quality Verifone paper, refer
to Accessories and Documentation.
Keypad Does If the keypad does not respond properly:
Not Respond • Check the terminal display. If it displays the wrong character or nothing at all
when you press a key, follow the steps outlined in Transactions Fail To
Process.
•
If pressing a function key does not perform the expected action, refer to the
user documentation for that application to ensure you are entering data
correctly.
•
If the problem persists, contact your local Verifone representative.
Peripheral If any peripheral device (PIN pad or smart card reader) does not work properly:
Device Does Not • Check the power cord connection to the peripheral device.
Work
Transactions
Fail To Process
•
Check that the device connected to the proper port has power and is
functioning properly. If possible, perform a self-test on the device in question.
•
The cable connecting the optional device to the terminal serial port may be
defective. Try a different serial cable. See Connecting Optional Devices.
•
If the problem persists, contact your local Verifone representative.
There are several reasons why the card reader may not be processing
transactions. Use the following steps to troubleshoot failures.
Check the Magnetic Card Reader
40
•
Perform a test transaction using one or more different magnetic stripe cards to
ensure the problem is not a defective card.
•
Ensure that you are swiping cards properly. With the card reader, the black
magnetic stripe should face down.
V200 NON-TOUCH INSTALLATION GUIDE
TROUBLESHOOTING G UIDELINES
Printer Does Not Print
•
If possible, process a transaction manually, using an external keypad, instead
of the card reader. If the manual transaction works, the problem may be a
defective reader.
•
If the manual transaction does not process, proceed to Check the Telephone
Line.
•
If the problem persists, contact your local Verifone representative.
Check the Smart Card Reader
NOTE
•
Perform a test transaction using several different smart cards to ensure the
problem is not a defective card.
•
Ensure that the card is inserted correctly and that the card is not removed
prematurely.
The V200 Non-Touch reads the card upon card removal or withdrawal from the
slot.
•
Ensure the SAM cards are properly inserted in the cardholders and that the
cardholders are properly secured (see Installing or Replacing MSAM Cards).
•
If the manual transaction does not process, proceed to Check the Telephone
Line.
•
If the problem persists, contact your local Verifone representative.
Check the Telephone Line
•
Disconnect the telephone line from the terminal and connect it to a working
telephone to check for a dial tone. If there is no dial tone, replace the
telephone cable.
•
If the problem appears to be with the telephone line, check with the party you
are trying to call to see if their system is operational. If they are not
experiencing difficulties with their line, contact the telephone company and
have your line checked.
•
If the telephone line works, contact your local Verifone representative for
assistance.
Printer Does Not If the printer does not work properly:
Print • Check terminal power connection.
•
Check if the printer is out of paper and that the roll is properly installed. Open
the paper roll cover and install a new roll of printer paper or ensure that the roll
is feeding from the bottom.
•
Verify that the printer roller and paper roll dust cover are properly installed.
•
If the problem persists, contact your Verifone distributor or service provider.
V200 NON-TOUCH INSTALLATION GUIDE
41
TROUBLESHOOTING G UIDELINES
Terminal Display Does not Show Correct or Readable Information
Terminal Display •
Does not Show
Correct or •
Readable
Information
42
Connect the terminal in to a known-good power supply (if you have one) to
see if this clears the problem.
If the problem persists, contact your local Verifone representative for
assistance.
V200 NON-TOUCH INSTALLATION GUIDE
CHAPTER 7
Port Pinouts
This section contains port pinout tables for the V200 Non-Touch.
RS-232 Port (COM1)
Connector
NOTE
Ethernet Port
(LAN)
PIN
Function
Description
Portpwr (9 to12
V DC)
Port power (11.6V typ.,
365mA)
NC
No connection
NC
No connection
GND
Power ground
RXD
Receive data
TXD
Transmit data
NC
No connection
NC
No connection
The 10-pin download cable (VPN 26264) connects to the 8-Pin RS-232 port of
the device, wherein Pin 2 from the cable corresponds to Pin 1 on the RS-232
port.
Connector
PIN
Function
Description
TXD+
Transmit data +
TXD-
Transmit data -
RXD+
Receive data +
NC
No connection
NC
No connection
RXD-
Receive data -
NC
No connection
NC
No connection
V200 NON-TOUCH INSTALLATION GUIDE
43
P ORT P INOUTS
USB Pinout
(Host Port)
Connector
Receptacle
PIN
Function
Description
+5 V
5 V USB Power (500 mA)
DATA-
USB Host Signal -
DATA+
USB Host Signal +
GND
USB ID pin/Ground
PIN
Function
Description
5V0
5 V USB Power
DATA-
USB Device Signal -
DATA+
USB Device Signal +
GND
USB Ground
Plug
USB Pinout
(Client Port)
Connector
Receptacle
Plug
44
V200 NON-TOUCH INSTALLATION GUIDE
APPENDIX A
Caution and Warning Messages
V200 Non-Touch
Caution and
Warning
Messages
Table 4
Products with UL/cUL certification include French translations of Caution and
Warning notices. The following table lists all notices found in the document, their
location and the equivalent French translations.
Caution and Warning Messages
Notice
Chapter
Page
Caution
Setup
page
14
English Text
French Text
The terminal is not waterproof or
dustproof, and is intended for
indoor use only.
Le terminal est pas ĂŠtanche ou Ă  la
poussière, et est destinÊ à une utilisation
en intĂŠrieur.
Any damage to the unit from
exposure to rain or dust may void
any warranty.
Tout dommage Ă  l'unitĂŠ de l'exposition Ă 
la pluie ou à la poussière peut annuler la
garantie.
Warning
Setup
page
15
Do not use a unit that has been
tampered with or otherwise
damaged. This unit comes
equipped with tamper-evident
labels. If a label or component
appears damaged, immediately
notify the shipping company and
your Verifone representative or
service provider.
Ne pas utiliser une unitĂŠ qui a ĂŠtĂŠ altĂŠrĂŠ
ou endommagĂŠ. Cet appareil est ĂŠquipĂŠ
d' ĂŠtiquettes inviolables. Si une ĂŠtiquette
ou d'un composant semble endommagĂŠ,
avertissez immĂŠdiatement la compagnie
de navigation et votre reprĂŠsentant ou du
prestataire de services Verifone.
Warning
Setup
page
17
Do not connect the terminal to the
power supply until all the
peripherals are attached.
Ne pas connecter le terminal Ă 
l'alimentation jusqu'Ă  ce que tous les
pĂŠriphĂŠriques sont branchĂŠs.
Warning
Setup
page
19
To reduce the risk of fire, use only
No. 26AWG or larger UL Listed or
CSA Certified Telecommunication
Line Cord.
Pour rĂŠduire le risque d' incendie, utilisez
uniquement No. 26AWG ou plus cordon
certifiĂŠs CSA tĂŠlĂŠcommunications UL ou.
V200 NON-TOUCH INSTALLATION GUIDE
45
C AUTION AND WARNING M ESSAGES
V200 Non-Touch Caution and Warning Messages
Table 4
Caution and Warning Messages (continued)
Notice
Chapter
Page
English Text
Caution
Setup
page
20
Poor-quality paper can jam the
printer and create excessive paper
dust. To order high-quality Verifone
paper, refer to Accessories and
Documentation.
Store thermal paper in a dry, dark
area. Handle thermal paper
carefully: impact, friction,
temperature, humidity, and oils
affect the color and storage
characteristics of the paper.
Never load a roll of paper with
folds, wrinkles, tears, or holes at
the edges.
46
French Text
Papier de mauvaise qualitĂŠ peut
provoquer un bourrage et de crĂŠer
excessive de poussière de papier. Pour
commander - papier de haute qualitĂŠ
Verifone, consultez Accessoires et
documentation.
Gardez le papier thermique dans un
endroit sombre . Manipulez le papier
thermique attentivement: impact, friction,
la tempĂŠrature, l'humiditĂŠ et les huiles
affectent les caractĂŠristiques de couleur
et de stockage du papier.
Ne jamais charger un rouleau de papier
avec des plis, des larmes, ou des trous
sur les bords.
Caution
Setup
page
21
To prevent the paper roll cover
from damaging the print roller,
always gently press down on the
printer dust cover to close it.
Pour ĂŠviter que le couvercle du rouleau
de papier d'endommager le rouleau
d'impression, toujours appuyez
doucement sur le capot de protection de
l'imprimante pour le fermer.
Caution
Setup
page
21
Observe standard precautions
when handling electrostatically
sensitive devices. Electrostatic
discharges can damage this
equipment. Verifone recommends
using a grounded anti-static wrist
strap.
Respecter les prĂŠcautions standard lors
de la manipulation des appareils
sensibles aux dĂŠcharges ĂŠlectrostatiques.
Les dĂŠcharges ĂŠlectrostatiques peuvent
endommager cet ĂŠquipement. Verifone
recommande d'utiliser un bracelet antistatique Ă  la terre.
Caution
Setup
page
22
Before connecting any peripheral
device, remove the power cord
from the terminal and ensure that
the green indicator LED is not lit.
Reconnect the power cord only
after you are finished connecting
the peripheral device(s). For
complete information about
peripheral installation and use,
refer to the user documentation
supplied with those devices.
Avant de connecter un pĂŠriphĂŠrique,
dĂŠbranchez le cordon d'alimentation de la
borne et de veiller Ă  ce que la LED tĂŠmoin
verte est pas allumĂŠ Rebranchez le
cordon d'alimentation seulement après
que vous avez terminĂŠ de connecter le
pĂŠriphĂŠrique (s) pĂŠriphĂŠrique. Pour des
informations complètes sur l'installation et
l'utilisation pĂŠriphĂŠrique, reportez-vous Ă 
la documentation utilisateur fournie avec
ces pĂŠriphĂŠriques.
Caution
Setup
page
23
ECRs require a separate power
source. Before connecting to an
ECR or similar device, remove the
power cord from the V200 NonTouch unit.
ECR nĂŠcessitent une source
d'alimentation sĂŠparĂŠe. Avant la
connexion Ă  un ECR ou un dispositif
similaire, dĂŠbranchez le cordon d'
alimentation de l'appareil V200 NonTouch.
V200 NON-TOUCH INSTALLATION GUIDE
C AUTION AND WARNING M ESSAGES
V200 Non-Touch Caution and Warning Messages
Table 4
Caution and Warning Messages (continued)
Notice
Chapter
Page
English Text
French Text
Caution
Setup
page
24
Using an incorrectly rated power
supply may damage the terminal or
cause it not to work as specified.
Before troubleshooting, ensure
that the power supply being used
to power the terminal matches the
requirements specified on the
bottom of the terminal. (See
Chapter 3, Technical
Specifications, for detailed power
supply specifications.) Obtain the
appropriately rated power supply
before continuing with
troubleshooting.
Utilisation d'une alimentation mal classĂŠ
peut endommager le terminal ou de
l'empĂŞcher de travailler comme spĂŠcifiĂŠ.
Avant de dĂŠpannage, assurez-vous que
l'alimentation est utilisĂŠ pour alimenter le
terminal correspond aux exigences
spĂŠcifiĂŠes sur le fond de la borne. (Voir le
chapitre 3, CaractĂŠristiques techniques,
pour les caractĂŠristiques de
l'alimentation.) Obtenir l'alimentation
nominale appropriĂŠe avant de continuer
avec le dĂŠpannage.
Warning
Setup
page
25
Do not plug the power pack into an
outdoor outlet or operate the
terminal outdoors.
Ne pas brancher le bloc d'alimentation Ă 
une prise extĂŠrieure ou exploiter le
terminal Ă  l'extĂŠrieur.
Disconnecting the power during a
transaction may cause transaction
data files not yet stored in terminal
memory to be lost.
DĂŠconnexion de l' alimentation lors d'une
transaction peut entraĂŽner des fichiers de
donnĂŠes de transaction non encore
stockĂŠes dans la mĂŠmoire terminal pour
ĂŞtre perdu.
To protect against possible
damage caused by lightning
strikes and electrical surges,
consider installing a power surge
protector.
Caution
Caution
Setup
Maintenance
and
Cleaning
page
26
page
31
Pour se protĂŠger contre de possibles
dommages causĂŠs par la foudre et les
surtensions ĂŠlectriques, pensez Ă  installer
un protecteur de surtension.
Leave the smart card in the card
reader until the transaction is
complete.
Laissez la carte Ă  puce dans le lecteur de
carte jusqu'Ă  ce que la transaction est
terminĂŠe.
Premature card removal will
invalidate the transaction.
Retrait prĂŠmaturĂŠ de la carte d'invalider la
transaction.
Never use thinner,
trichloroethylene, or ketone-based
solvents – they can deteriorate
plastic or rubber parts.
Ne jamais utiliser de diluant, le
trichlorÊthylène ou des solvants à base
de cĂŠtone - ils peuvent dĂŠtĂŠriorer les
pièces en plastique ou en caoutchouc.
V200 NON-TOUCH INSTALLATION GUIDE
47
C AUTION AND WARNING M ESSAGES
V200 Non-Touch Caution and Warning Messages
Table 4
48
Caution and Warning Messages (continued)
Notice
Chapter
Page
English Text
French Text
Caution
Troubleshoot
ing
Guidelines
37
Using an incorrectly rated power
supply may damage the unit or
cause it to not work properly.
Before troubleshooting, ensure
that the power supply used to
power the unit matches the
specified requirements (see
Specifications for detailed power
supply specifications). If not, obtain
the appropriately rated power
supply before continuing with
troubleshooting.
Utilisation d'une alimentation mal classĂŠ
peut endommager l'appareil ou provoquer
sa ne fonctionne pas correctement. Avant
de dĂŠpannage, assurez-vous que
l'alimentation utilisĂŠe pour alimenter
l'unitĂŠ correspond aux exigences
spĂŠcifiĂŠes (voir spĂŠcifications pour les
caractĂŠristiques de l'alimentation ). Si
non, obtenir l'alimentation nominale
appropriĂŠe avant de continuer avec le
dĂŠpannage.
Caution
Troubleshoot
ing
Guidelines
page
38
Poor-quality paper may jam the
printer. To order high-quality
Verifone paper, refer to
Accessories and Documentation.
Papier de mauvaise qualitĂŠ peut
provoquer un bourrage. Pour commander
- papier de haute qualitĂŠ Verifone,
consultez Accessoires et documentation.
V200 NON-TOUCH INSTALLATION GUIDE
Verifone, Inc.
1-800-Verifone
www.verifone.com
V200 Non-Touch
Installation Guide
Verifone Part Number DOCxxx-xxx-EN-A, Revision A.3
Download: V200CP Point of Sale Terminal User Manual  VeriFone Inc
Mirror Download [FCC.gov]V200CP Point of Sale Terminal User Manual  VeriFone Inc
Document ID2727870
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Document DescriptionUser Manual
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Document TypeUser Manual
Display FormatAdobe Acrobat PDF - pdf
Filesize138.55kB (1731885 bits)
Date Submitted2015-08-27 00:00:00
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Document TitleUser Manual
Document CreatorFrameMaker 9.0
Document Author: Verifone Product Documentation (VPD)

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Format                          : application/pdf
Title                           : V200 Non-Touch Installation Guide (Rev A.3) For Certifications Purposes ONLY
Description                     : V200 Non-Touch
Creator                         : Verifone Product Documentation (VPD)
Subject                         : V200 Non-Touch
Producer                        : Acrobat Distiller 15.0 (Windows)
Keywords                        : V200 Non-Touch
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Author                          : Verifone Product Documentation (VPD)