How the FCC Handles Your Complaint

Complaint Submission and Notification
If you’ve submitted a complaint about a telecommunications billing or service issue, your complaint is being processed by the FCC’s Consumer Inquiries and Complaints Division.

Tracking Your Complaint
You will be given a tracking number and you can check on the status of your complaint online.

Gathering Information
You may be contacted by an FCC consumer representative for more information necessary to complete the complaint.

Reviewing your complaint
Not all complaints are actionable or constitute a rule violation.

Serving the Complaint
When all required information has been gathered, the FCC sends your complaint to the service provider.

Service Provider Response
The provider is required to respond in writing to the complaint within 30 days of receipt of the complaint.  The Provider must copy you on the response.

Finding Solutions

The FCC cannot resolve all individual complaints, but we can provide information about your possible next steps. Complaints about issues such as loud commercials, the Do Not Call List, robocalls, unwanted telephone calls, unsolicited faxes and similar issues covered by the Telephone Consumer Protection Act are shared among FCC bureaus and offices.

We do not resolve individual complaints on these issues. However, the collective data we receive helps us keep a pulse on what consumers are experiencing, may lead to investigations and serves as a deterrent to the companies we regulate.

Thank you for your help in informing our efforts.